Invisible Labor of AI: The Truth About RAG, Agents, and 'Learning'
Most AI systems don’t actually learn — they rely on hidden human work to keep them useful.
9/23/2025
Editor & Contributor
Contact center practitioner writing about routing, WFM/QA, and AI.
Most AI systems don’t actually learn — they rely on hidden human work to keep them useful.
9/23/2025
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