The Day "Just Ask ChatGPT" Became the Only Answer
We're becoming very efficient at not understanding our own work.
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Essays, guides, and field notes from the frontlines of technology.
We're becoming very efficient at not understanding our own work.
Walk into a modern contact center and you'll feel the strain: customers expect instant, personalized support; agents juggle multiple disconnected systems; executives are told “AI agents” will fix it all. Yet too often, reality falls short.
True modernization starts with understanding your challenges, not just upgrading your tools.
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